1.1These terms & conditions represent all platforms of our network including but not limited to facebook, Instagram, website, in-store and online purchases.

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1.2 Website Use:

by continuing to browse & use this sire, or any platform of A Scent Of Calm you are agreeing to comply with and be bound by following these terms and conditions of use.

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1.3 The terms ‘A Scent Of Calm’ ‘ASOC’ ‘we’ ‘our’ ‘I’ ‘my’ refer to the business owner. ‘you’ refers to the user of the website/platform.

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1.4 This website may be used for your own private purposes and in accordance with our terms of use. You ar not permitted to print, download, or use any material from our platforms for any use without prior written consent from A Scent Of Calm.

 

1.5All material on this website is provided without any warranty or guarantee, use the material at your own discretion. For the most accurate up-to-date availability and stock levels please contact us directly.

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2.1 Usage Policy:

Any material a visitor to our website sends or posts to the website shall be considered non-proprietary & non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purposes, as we deem appropriate, all material provided to us with the exception of personal information, the use of which is covered under our privacy policy.

 

2.2 When using this website you shall not post, or sent to or from, this website any material:

1. That you have not obtained necessary consents.

2. That is obscene, defamatory, discriminatory, pornographic, hateful, homophobic, racist, in breach of confidentiality or privacy, may cause annoyance/inconvenience to others, that encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability or otherwise is contrary to the law in the United Kingdom.

3. Which is harmful in nature including & without limitation computer viruses, trojan horses, corrupted data or any other potentially harmful software or data.

2.3 Failure to comply with any of the terms & conditions stated on this page will result in the user being banned from using/contacting A Scent Of Calm at any point in the future. Legal action can and certainly will be taken if necessary.  

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2.4 A Scent Of Calm will fully co-operate with any law enforcements, authorities or court order requiring us to disclose the identity or any required details of any person posting material to this website in breach of these terms.

 

3.1 Returns:

Original postage costs will be refunded when returning an item, up to the value the customer paid for postage as written on invoice, and not the amount that royal mail charged for the postage. The returns potage remains the responsibility of the customer returning the goods to cover. Only standard shipping rate will be refunded, regardless of if an express delivery service was used. The rate of shipping for refunding will correspond with the value relevant to the charges from Royal Mail website, considering parcel weight, at the time of the original order/purchase date.

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3.2 Returns will be processed by A Scent Of Calm within 5 days of receiving the returned items. The refund will then be processed by either cash, bank transfer, paypal or credit note as will have been pre-arranged between ASOC and the customer requesting the refund.

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3.3 Returns must be sent to the following address:

A Scent Of Calm, 52 Westdale Road, Jacksdale, Nottingham, NG16 5JF

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3.4 Returns will only be accepted on items that are unopened, in original, re-sellable condition. Any defects to the returned product will be deducted from the refund amount as ASOC deem appropriate.

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3.4.1 Gift sets/Hampers may be returned if they are in unopened, unused, re-sellable condition and will be refunded for the full amount of the gift hamper. Gift Hampers that have been opened will refunded with the Gift wrap cost deducted from the refund amount. The amount deducted will be the same as the amount shown on invoice.

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3.4.2 Returns will be accepted for a dislike of smell only in the circumstances where the Wax Melt packaging is still in perfect condition, there are no stickers ripped, and the melt is in re-saleable condition. A Scent Of Calm will refund once the returned items has been recieved and processed by us. We will not refund or accept returns on melts that have been used, or have had stickers/packaging ripped.

 

4.1 Order Dispatch:

Please allow up to 4-6 working days between ordering & dispatch (we usually aim same or next working day but this cannot be guaranteed). Our products are hand made, not mass-produced, and turnaround times during particularly busy peak times may be slightly longer but we will ensure to keep you updated with real-time order updates & time frame estimates. We truly appreciate your patience at all times & will do our utmost to ensure your order leaves us as quickly as is possible.

 

5.1 Products:

All images are for illustrative purposes only, and individual products may differ from the image shown. Each product is hand-made, and completely individual/bespoke. We are incredibly proud that all of our products are completely hand-made from start to finish, in our little workshop in Jacksdale, and we are very proud that each and every one of our products is individual and unique.

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5.2 Batches are made separately & sometimes colour differences may occur between different batches.

 

5.3 Some products may get damaged in transit, whilst wax is fairly solid when made & set, it is also incredibly fragile and vulnerable to knocks. The packaging our melts are in often rubs on the melts in transit causing some wax to deposit on the packaging. This will not affect your melt at all, once taken out of the packaging and smoothed down the sides your wax will look brand new. The only way to ensure your wax is perfect on receiving your order is to hand collect.

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5.4 I may deliver locally, at cost, for customers, but this remains completely my decision and is completely down to my discretion. I uphold the right to refuse to deliver. I am a Mum to 2 young boys, one disabled, & have mobility issues myself. If I am unable to fulfil a delivery time pre-arranged this remains the responsibility of the customer. If the customer cannot collect & requires me to hand deliver, there has to be allowances for unexpected emergencies and delays. I truly appreciate your patience with this, and will strive at all times to keep to allocated time slots & arrangements.

 

5.5 Our products are for private/domestic use only. ASOC is not responsible/liable for any damage/injury that occurs due to lack of care and attention when using our wax melts. In any case, our maximum liability to you would at most, the cost you originally paid for the product.

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5.6 A Scent Of Calm always advise that you buy a sample/small melt of a scent if you are unsure of the scent you are ordering. We cannot be held liable for your personal taste/preference of whether you will like a scent or not, and thus will not refund for scents that you did not like. If you are looking for a particular scent, or prefer certain types of scents, please do get in contact with us and we will try to help you as much as possible.

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5.7 We pride ourselves on selling highly scented wax melts, but appreciate that some people do not like scents that are very strong, we are more than happy to make you up a scent with less fragrance so you can enjoy your melts at a scent strength you will prefer, these will be made to order as a bespoke order and will be subject to extra charges depending on the quantity of your order.

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5.8  Some scents are naturally a lot stronger than others, we create or wax melts with the maximum legal amount of scent, due to this nature you may find you get a much longer use out of some melts than others. We cannot guarantee the length of time a melt will last to your requirements and strengths but any complaints can be sent to the details mentioned below.

 

5.9 These terms and conditions are subject to change, and we will notify customers of this via our social media platforms.

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5.10 A Scent Of Calm accepts no responsibility for misuse of burners bought from ourselves or burners bought elsewhere that out wax is used in. Burners can be incredibly dangerous and responsible, careful use should be observed at all times with no exceptions. We have a burner safety guide listed in our safety information page on this website. We advise customers to keep a constant eye on tea light burners throughout the duration of use and will not accept any responsibility for burners have that got too hot. I you have not followed our advice and used a tea light that burns for longer than the recommended time or is too large for your burner, we cannot accept responsibility for any occurrences with the burner. Burners are sold on from us entirely at the customers own risk and the highest level of care and observance should be consistent throughout each and every use.

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6.1 Complaints:

Any complaints should be sent in writing to:

Complaints – A Scent Of Calm

52 Westdale Road, Jacksdale, Nottingham, NG16 5JF

Or you can email us at Ascentofcalm @ gmail.com

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6.2 We aim to reply to complaints within a 5 working day time frame, and will aim to have your complaint dealt with and closed within 14 days of our response.

 

6.3 We are fully insured & covered for Public liability. Our insurance statement is visible in our store, and details of our insurance contact will be provided if a discrepancy requires it.

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 7.1 Our details:

Business Name: A Scent Of Calm

Business Owner: Mhairi Larner trading as A Scent Of Calm

Business Address: 52 Westdale Road, Jacksdale, Nottingham, NG16 5JF

Contact details: 0747 508 1189           ascentofcalm @ gmail.com